Redscan SDP

Redscan SDP

Network security for small to medium enterprises. Unified Threat Management (UTM) including firewall, intrusion detection and prevention, anti virus, anti spam, content filtering, protected 24/7. Ideal security package to monitor network and protect from Internet attacks and threats.

Support Services

Overview  |  Hardware Support  |  Software Support  |  Log a fault call

 

CMS Software Ltd - Support for Hardware and Software

CMS Software has the all round ability and technical know-how to install maintain and update IT systems within the SME marketplace incorporating many different industry sectors. The details below provide an overview of the products and service that are covered by CMS Software Ltd.

 

CMS Software will streamline your support by becoming a single source of contact and administration, co-ordinating the various agencies to deal with your issues as they arise. An added benefit of this service is the ability of CMS Software to “block purchase” onsite maintenance agreements which in turn provides you with a comprehensive source of repair specialists at highly competitive rates.

 

Help Desk

CMS Software operates a helpdesk facility located in Upminster Essex, where technical staff can respond to a support call remotely and diagnose and attempt to fix any issues. The Help Desk is operated during the normal working hours, Monday to Friday (excluding Bank Holidays) from 9.00am. to 5.30pm.

 

Download the CMS support appThe standard support contract includes:

 

Onsite Support

All of our contracts are tailored to meet our customer requirements and expectations. They include (Service Level Agreement) SLA’s ranging from Mon- Fri 09.00 to 17.00 with an 8+8 cover, up to 24/7 cover with a 2 hour response.

 

The various SLA’s available are agreed after consultation with CMS and can be mixed and matched according to your sites individual requirements and system setup.

 

We offer a range of software and hardware support services.

 

For further information on all the Customer Support Services Provided by CMS, contact us direct. You'll find our contact details here.

 

 

 

CMS Software Ltd, 10 Saxon House,

Upminster Trading Park, Warley Street,

Upminster, Essex, RM14 3PJ

Tel: 01708 640382  Fax: 01708 640385

CMS Software Ltd 1984 - 2017. Last updated 07 June 2017.

CMS Software Ltd based in the UK is a leading provider of document scanning hardware and software solutions. CMS offer full consultation for your document management, scanning, archiving and retrieval requirements.CMS Software products and services include Canon & Fujitsu document scanners, electronic document distribution, electronic invoice approval, forms processing for invoices, statements, remittances and other related documents.  Click here for our Terms and Conditions of Sale.